FAQ

(we are temporarily not shipping to: CA, ID, MT, NM, NV, OR, UT, WA, WY)

When do i get my order?

Place your order online and choose "free store pickup" at checkout (make sure your shipping address is in Illinois).

Please wait for an email letting you know your order is ready to be picked up.

Most orders are ready within 1-3 days. Call or text for a quick time estimate.

We are located at 3929 N Central Park Ave. Chicago, IL 60618 (just off of Irving and Elston). Street parking is available on both sides of Central park Ave. Call or text on arrival and we'll bring your order out to your car.

If you live in Chicago (no suburbs) we can courier your frozen order and avoid shipping with UPS. (For delivery of ready to eat food, please visit click here for our catering page.)

Courier delivery is currently available MON-FRI, 10:00 am to 4:30 pm. Once your order is ready, you will receive an email letting you know the estimated day and time of delivery. If you prefer a different day/time, just email us back.

Your order will be dropped off at your door and you will receive a text confirmation.

Get your box 1-5 days after placing your order. Note: orders placed Friday or later will ship the following week.

Box dropped off by UPS at your door.

Packaging: insulated box packed with dry ice.

WARNING: avoid skin contact with dry ice. Always use insulated gloves.

Get your box 3-6 days after placing your order. Note: orders placed Thursday or later will ship the following week.

Box dropped off by UPS at your door.

Packaging:insulated box packed with dry ice.

WARNING: avoid skin contact with dry ice. Always use insulated gloves.

Get your box  3-9 days after placing your order. Note: orders to these states only ship out Mondays or Tuesdays.

Box dropped off by UPS at your door.

Packaging:  insulated box packed with dry ice.

WARNING: avoid skin contact with dry ice. Always use insulated gloves.

Due to Covid-19 delays, we are currently not shipping to these states.

Get your box 4-10 days after placing your order. Note: orders to these states only ship out on Mondays.

Box dropped off by UPS at your door.

Packaging:insulated box packed with dry ice.

WARNING: avoid skin contact with dry ice. Always use insulated gloves.

Catering

We are not a restaurant. We operate a production kitchen focused on catering, wholesale and our online store.

We do a lot of corporate catering. Please visit our catering page HERE.

For a quick take out order, place your frozen order online and then email us letting us know you'd like to pick it up hot and ready to eat. 

BAKING INSTRUCTIONS

Do not thaw. Pre-heat oven to 425 F. Place frozen empanadas or rolls 2 inches apart on a non-stick cookie sheet*.

Empanadas: bake for 20-25 minutes, until top is lightly brown AND bottom is golden brown. 

Mini empanadas (eg. Guava mini): bake for 15-18 minutes until top is lightly brown AND bottom is golden brown.

Cassava Rolls: bake for 15-20 minutes until top starts brown, bottom is golden brown and the rolls begin to crack open.

*A silicone baking mat is the best for preventing your baked goodies from sticking to the baking sheet. Parchment paper or cooking spray work too.

Remove pizza from all packaging and shrink wrap. Set oven rack to middle position and preheat to 400 F. Place frozen pizza on a non-stick cookie sheet. Bake pizza for 12 minutes, or until cheese just starts to brown.

You can identify your empanada by what you find on the crust:

Apple: cinnamon sprinkle.

Beef: plain crust.

Chicken and pastured chicken: chipotle sprinkle.

Bacon Egg: bacon bits.

Greek: kalamata olive.

Guava mini: plain.

Huevos Rancheros (vegetarian): red bean.

Huevos Rancheros (with steak): sesame seeds and chipotle sprinkle.

Pork: carrot strips.

Pastured pork: carrot strips and chipotle sprinkle.

Pastured bacon egg: bacon bit and chipotle sprinkle.

Sausage:oregano sprinkle.

Spinach: spinach bits.

Steak: sesame seeds.

Tomato Chicken: tomato chicken strip.

Veggie: parmesan shreds.

Learn a few more cooking tips by clicking HERE